Refund policy
Return & Refund Policy
Thank you for shopping with DMS Aura.
We want you to be satisfied with your purchase.
Returns
If you would like to request a return, please contact us within 14 days of receiving your order at juliastudio.sk@gmail.com.
Please do not send any item back without contacting us first. Because our products are shipped directly from our suppliers, the correct return address may vary depending on the product and supplier.
Eligibility
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase may be required.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your return request has been reviewed and approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or supplier restrictions.
Questions
If you have any questions about returns or refunds, please contact us at juliastudio.sk@gmail.com.